Returns & Refunds

Our promise

We want every piece you bring home to feel right in the room. If something does not work out, you may request a return within 14 days of delivery. Approved returns are refunded to the original payment method, less the cost of return shipping.

How to complete a return

1. Email returns@housetheory.store within 14 days of delivery with your order number and the item(s) you wish to return.
2. We will reply within 1–2 business days with a return authorization and a return shipping label.
3. Pack the item in its original packaging, attach the label, and drop it off with the carrier.
4. Once the return arrives and is inspected, we will issue your refund within 5–7 business days.

Refund method & timing

Refunds are issued to the original payment method. The cost of the return shipping label is deducted from your refund amount. Please allow 5–10 business days after we process the return for the funds to appear, depending on your bank or card issuer.

Exchanges

Exchanges are available for the same item in a different size, finish, or color when stock allows. If the requested variant is unavailable, we will issue a refund instead.

Items that cannot be returned

• Final-sale items marked as such on the product page.
• Personalized or made-to-order pieces.
• Items damaged through misuse, alteration, or improper care.
• Items returned without original packaging or a return authorization.

Damaged or defective items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Need help?

Contact us at returns@housetheory.store. We typically respond within one business day.